The opportunity
Runpod is the AI Developer Cloud. More than one million developers, from indie researchers to teams running frontier models in production, use Runpod to experiment, train, fine-tune, deploy, and scale AI on one platform.
What you'll do
Strong problem-solving skills and the ability to analyze and resolve customer issues.
Bachelor’s degree in computer science or equivalent professional experience
At least 2 years of experience with shell scripting, Python, and SQL.
Excellent communication skills, both verbal and written.
Experience with REST APIs and GraphQL
Availability to work weekends (Saturday or Sunday) and an allocated shift if required.
What they're looking for
- Successful completion of a background check
- Provide clear, timely communication to customers, keeping them informed about: the status of their issues and ensuring a high level of customer satisfaction.
- Deliver support through multiple channels, including email, phone, chat, and: video calls (e.g., Google Meet, Zoom).
- Tackle basic technical or non-technical issues reported by customers or: internal teams related to our software, ensuring problems are resolved efficiently.
