The opportunity
Pendo's Total Rewards team runs the benefits, leave, and compensation programs that employees depend on for health coverage, financial security, and time away from work. Accurate enrollments, clean vendor data, and clear communication determine whether those programs work efficiently.
What you'll do
Benefits operations: Works the queue of life event changes and benefits inquiries, confirms each change lands correctly in vendor and payroll systems, and prepares open enrollment materials ahead of the annual window.
Leave administration: Runs leave intake through return, keeps status tracking current, and sends timely updates to Payroll and the sales organization.
Data quality: Audits benefits and compensation data on a recurring cadence, resolves eligibility file errors with providers, and documents the fix so the same error does not return.
Compliance and reporting: Fulfills required benefits reporting and filing requirements such as audits, 5500 filings, Non-discrimination testing, etc.
Support employee & manager inquiries: Triage escalated tickets through Kinfolk (AI based HR ticketing & workflow system), and enhance knowledge base and workflows.
Vendor and invoice management: Reviews benefits invoices, supports invoice processing.
What they're looking for
- Knowledge and documentation: Keeps leave and benefits guides, process documents, and employee resources accurate in Confluence and Google Drive.
- AI-assisted execution: Applies AI to drafting, anomaly detection, reporting, and documentation upkeep.
- You have 5 or more years of experience in benefits administration, leave: administration, HR operations, or total rewards, or equivalent experience, and you can point to outcomes you owned.
- You have owned processes from intake to accurate completion, working: independently with review at key milestones.
