The opportunity
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences…
What you'll do
Own the day-to-day management and performance oversight of an assigned: portfolio of vendors within established team strategy and governance.
Lead daily/weekly performance forums, synthesizing multiple sources of: operational and financial data to diagnose root causes, structure trade-off decisions, and drive action planning and accountability with vendors.
Act as the escalation point for complex, sensitive, or high-risk vendor: issues on behalf of guests and hosts, negotiating resolution and building consensus across cross-functional stakeholders, including at more senior levels.
Assist in the design and priority of the metrics and trigger/appetite: framework used to monitor vendor performance; independently determine when performance issues warrant action plans versus deeper investigation or escalation.
Use judgment to resolve complex operational issues and recommend trade-offs: using established frameworks and data inputs.
Own the vendor invoice management and financial governance process: end-to-end, ensuring alignment with contractual terms and driving process improvements that reduce recurring discrepancies in credits, incentives, and reconciliation.
What they're looking for
- Lead quality and calibration programs across the vendor portfolio,: structuring action plans to remediate opportunities and coaching vendors and less experienced colleagues on quality standards and remediation approaches.
- Act as a resource and informal mentor for less experienced vendor managers,: sharing best practices and subject-matter expertise; may lead discrete vendor management projects or process initiatives with manageable risk and resource requirements.
- Partner with Legal, Sourcing, and Finance to shape contractual obligations: and vendor process improvements, applying knowledge of industry best practices and the competitive landscape to identify what differentiates Airbnb's vendor program.
- Contribute to team culture, onboarding, and change-management efforts on a: recurring basis, at times in a team-lead capacity.
