The opportunity
WRITER is where the worldās leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence.
What you'll do
Drive industry leading growth and retention by owning ambitious NRR and GRR: goals, tying every expansion to quantifiable business outcomes
Lead, scale, and develop a high-performing CSM team across Strategic,: Enterprise, and Mid-market segmentsāhiring exceptional talent and building clear career paths. Have a dotted line to other post sales organizations
Design and operationalize a regional success model that becomes the global: blueprint - playbooks, metrics, and governance that scale
Build trusted partnerships with CIOs, CMOs, and business leaders at companies: like Goldman Sachs, Accenture, and Hilton, positioning WRITER as mission-critical infrastructure
Collaborate cross-functionally with Sales, Product, Marketing, and Solutions: architecture to co-create account strategies that deliver measurable ROI
Champion operational excellence through disciplined forecasting, success: planning, and data-driven decision-making
What they're looking for
- Represent the voice of the customer at the highest levels, influencing product direction and innovation
- + years in enterprise SaaS or transformation-driven technology with deep: experience leading Fortune 500/Global 2000 relationships
- + years in senior CS or post-sales leadership, ideally across multi-country: EMEA operations. In addition to CS management, ideally have also led Engagement managers, Customer architects, and Customer support either directly or indirectly
- Proven record-building and scaling CS organizations through inflection points: - hypergrowth, global expansion, or IPO
