The opportunity
As an Enterprise Account Manager, you will oversee a book of 60–70 Enterprise customers (500+ employees) and own the long-term relationship, overall account health, and commercial outcomes for your portfolio. You will be responsible for maintaining and growing revenue, driving…
What you'll do
Own a portfolio of ~60–70 Enterprise customers, with clear responsibility for: retention, expansion, and ongoing account health
Lead customer conversations across all seniority levels, including operators,: finance leadership, and C-suite executives, to ensure alignment and drive strong business outcomes
Manage renewals and growth opportunities end-to-end, from identifying the: need to solution design, positioning, and negotiation
Drive adoption and usage by helping customers understand new features,: optimize workflows, and fully leverage Ramp’s platform
Create and execute scalable account plans, highlighting areas of risk, opportunity, and long-term strategy
Run regular touchpoints: status calls, optimization reviews, roadmap conversations, and QBRs — to keep customers engaged and successful
What they're looking for
- Collaborate cross-functionally with Product, Sales, Support, CSMs, and: Solutions teams to deliver a cohesive and high-quality customer experience
- Surface structured feedback to internal teams, helping inform Ramp’s: Enterprise roadmap and process improvements
- Use data and insights to analyze account performance, spot trends, and: communicate value in a clear and practical way
- Travel occasionally for customer on-sites, events, and internal summits
