The opportunity
Runpod is the AI Developer Cloud. More than one million developers, from indie researchers to teams running frontier models in production, use Runpod to experiment, train, fine-tune, deploy, and scale AI on one platform.
What you'll do
Own a concentrated portfolio of Runpod's largest strategic accounts: (typically fewer than 20), carrying the relationship, retention, and expansion for each.
Operate a high-touch engagement model: monthly (or more frequent) executive and technical touchpoints, deep account planning, and multi-year growth strategies.
Partner day-to-day with each account's dedicated Forward Deployed Engineer to: align technical outcomes with commercial expansion.
Be proactive and innovation-led: don't just resolve issues - bring new Runpod capabilities, roadmap, and ideas that drive new use cases and increased spend.
Drive large, complex renewals and expansions; negotiate high-value,: multi-year commercial terms, pricing, and SLAs.
Build executive relationships and run strategic business reviews on ROI,: roadmap alignment, and future capacity planning.
What they're looking for
- Serve as the voice of your strategic customers internally: influencing product, engineering, and supply priorities on their behalf.
- Own accurate forecasting, account plans, and health/expansion metrics (NRR,: expansion revenue, sentiment) in the CRM, and report to leadership.
- Travel periodically to visit your strategic accounts and represent Runpod at key industry moments.
- + years in account management, with at least 2 of those years owning complex: accounts - ideally in AI infrastructure, GPU cloud, neoclouds, cloud/compute, or developer tooling.
