The opportunity
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed,…
What you'll do
Serve as the primary relationship manager for a portfolio of VIP clients,: delivering a highly responsive, personalized, and best-in-class client experience across Binance’s ecosystem.
Build strong one-on-one relationships with clients by understanding their: trading behaviors, business needs, and service expectations, while providing tailored support and account management to drive long-term engagement and loyalty.
Maintain high availability and responsiveness to support clients in a timely: manner, ensuring smooth communication, prompt issue resolution, and consistent coverage for day-to-day account needs.
Drive client retention, activity growth, and wallet share expansion through: proactive account management, strategic engagement, and customized solutions aligned with clients’ trading and operational requirements.
Act as a trusted point of contact for clients, guiding them through Binance’s: VIP program, platform features, product updates, and service offerings to ensure seamless account optimization and a strong overall client experience.
Identify relevant commercial opportunities across Binance’s product suite,: including Spot, Margin, Futures, Options, OTC, Earn, and other applicable solutions, by aligning product offerings with individual client needs and preferences.
What they're looking for
- At least 3-5 years working experience in account management/sales function: from financial/trading institutions.
- Product knowledge from working in exchange/broker/trading firms.
- Understand common trading strategies and how trading firms operate to make profit.
- Strong client management skills including maintaining strong relationships,: organizing client profiles and incentivise client business activities, etc.
- Strong communication skills, ability to be flexible in a variety of situations.
- Understanding of trading systems and API are strong plus.
- Ability to work under pressure.
- Passionate about crypto. Industry experience is highly preferred.
