The opportunity
As an AI Solutions Strategist , you will sit at the intersection of customers, AI delivery, and Ramp’s core product teams. You will partner with enterprise/strategic customers to deeply understand their finance workflows—especially corporate finance and controllership priorities…
What you'll do
Discover and diagnose customer needs. Run stakeholder interviews and workflow: deep dives with Finance, Procurement, AP, and IT teams. Map end-to-end processes and identify the underlying drivers behind pain points — risk, cost, cycle time, compliance, exception volume, and operational complexity.
Translate needs into solution requirements. Turn qualitative input into crisp: artifacts: problem statements, success metrics, constraints, acceptance criteria, and deployment plans. Balance speed, safety, and scalability across MVPs, iterations, and broader rollouts.
Partner with technical teams to implement AI workflows. Work closely with: Ramp engineers and AI builders to design and ship solutions that meet real customer workflows. Specify data inputs, integrations, governance needs, policy rules, auditability requirements, and edge cases.
Drive feedback loops into Ramp's product. Synthesize learnings across: customers into reusable patterns and product opportunities. Write high-signal briefs for Product and Engineering that explain what customers need, why it matters, and what should be built next.
Communicate impact and guide executives. Present status, outcomes, and: recommendations to customer operators, executives, and internal stakeholders. Quantify impact through time saved, error reduction, improved compliance, faster close, and other business outcomes.
