The opportunity
At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.
What you'll do
You will be part of our Global Implementation team, committed to helping: enterprise customers successfully adopt FourKites as both a technology solution and a strategic approach to supply chain visibility across their organization
You will serve as a trusted advisor and empathetic customer advocate, problem: solver, and product expert to support customers building their first supply chain visibility workflows in FourKites
You will be a consultant focused on onboarding our rapidly growing Global: 1000 customer base, ensuring they get off on the right foot and continue to derive maximum value from the platform over time
You will deeply understand both FourKites' capabilities and each customer's: unique business challenges, including the operational issues being resolved through implementation, to serve as both a product expert and strategic partner through the change process
You will execute implementations for each customer based upon their specific: processes, requirements, and jointly established goals to ensure successful adoption; tailoring approaches to meet customer objectives as needed
You will facilitate the implementation process and associated activities,: such as stakeholder training, executive reviews, and regular progress meetings to ensure project success and platform adoption
What they're looking for
- You will oversee complex enterprise projects from initiation through: deployment, coordinating internal teams (technical leads, carrier operations specialists) and external stakeholders across multiple time zones
- You will develop comprehensive project roadmaps with clear milestones,: managing scope changes while maintaining delivery timelines and identifying potential challenges early
- You will serve as a valuable liaison to our product team, providing real-time: customer feedback and helping to align our product roadmap with customer visions and operational goals
- You will partner with internal relationship stakeholders including Sales and: Customer Success to deliver a cohesive customer experience from pre-sales through transition and beyond
