Associate Solution Architect, Professional ServicesActive$102K–$120K
The opportunity
Within Contentful, you’ll collaborate closely with Technical Project Managers on customer implementations and partner cross-functionally with CSMs, Account Executives, Support, and Solution Engineers to ensure customer success. You’ll be responsible for identifying and managing…
What you'll do
Create and deliver technical enablement on product platform features to: customers, as well as provide consultative advice & recommendations on specific implementation use cases.
Identify and propose solution designs for complex business problems based on: customer discovery, leveraging support and guidance from senior team members as needed.
Keep abreast of Contentful product developments and synthesize these into: best practices, workshops & enablement materials for our customers.
Create prototypes or code examples to facilitate customer onboarding and to support projects.
Maintain a foundational understanding of Contentful-related technologies and: stay up to date with industry trends.
Continuously seek, synthesize, and communicate customer product feedback to: our Product Management, Engineering, and Marketing teams.
What they're looking for
- Support engagement managers on quoting and scoping of SOWs.
- Partner with Sales, Customer Success Managers, and Solution Engineers to: ensure a successful customer experience with Contentful.
- Continuously improve your professional skills through activities such as: training, reading, and seeking mentorship.
- Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
