Associate Technical Support Engineer (Only BCA/B.Sc. graduates)Active
The opportunity
Associate Technical Support Engineers will provide technical and network problem resolution to end-users by diagnosing issues and engineering solutions for specific and general use cases. Solutions include, but are not limited to adjusting network configurations, verifying and…
What you'll do
Tenacious commitment to customer focused support
Comfort with making complex decisions and excited by "thinking outside the box"
The ability to read and understand site drawings, field repair guides and product specifications
Must have exceptional troubleshooting and advanced analytical thinking skills: for complex issue resolution between hardware/software components
Ability to accurately convey complex concepts in easily digestible communications both verbally and in writing
Proven experience in driving initiatives, cross-functional collaborations,: and holding others accountable to expectations
What they're looking for
- Strong communication, interpersonal, motivational, and organizational skills
- Networking fundamentals (TCP/IP, M2M communications, etc.)
- Cloud based management platform and application support
- Documentation and creating knowledge articles
- Capture serviceability and supportability requirements to improve support deliver to customers
- Good understanding of computer systems, mobile devices and other tech products
- Ability to work with hardware and software engineering on problem resolution
- CRM tools such as Salesforce
