The opportunity
At Zapier , we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great!
What you'll do
Guide Customers’ Automation Strategy Build deep relationships that uncover goals, challenges, and priorities.
Advise on automation governance, best practices, and cross-functional program structure, process and design.
Help customers set goals and adopt AI-orchestrated processes across lines of business.
Discover and Deploy High-Value Use Cases Identify impactful automation: opportunities through exec alignment, influencer mapping, and citizen-developer input.
Work with customer stakeholders, SAs and TAMs to co-design implementation: patterns that ensure scalability and long-term success.
Translate business problems into orchestration strategies that deliver measurable value.
What they're looking for
- Capture the prior state and descriptive metrics that help you quantify the impact of the work.
- Drive Customer Outcomes Demonstrate ROI and unlock new value paths through expanded automation usage.
- Accelerate renewal and expansion by deepening customer maturity and outcomes.
- Collaborate Across Zapier Partner with Sales, Support, Product, and others: to deliver a unified customer experience.
