The opportunity
The Support Automation team at OpenAI scales the organization by applying cutting-edge AI models to real-world challenges, automating and enhancing work across the organization. From customer operations to engineering, we develop an ecosystem of automation products that empower our colleagues and drive impact.
What you'll do
Design eval pipelines that are reliable, reproducible, and extendable
Build the infrastructure for continuous eval monitoring frameworks: (regression/drift monitoring, building robust golden datasets) along with feedback loops that ultimately strengthen support automation
Design, build, and maintain backend services and APIs to support intelligent automation and knowledge systems
Integrate and structure data across internal platforms, transforming it into: formats optimized for use by downstream systems and AI workflows.
Collaborate closely with data, research, and engineering teams to integrate: OpenAI models into high-leverage workflows
Own the full development lifecycle of new backend systems and internal platform capabilities
What they're looking for
- Build with scale and maintainability in mind, while rapidly iterating on new ideas
- + years of backend engineering experience at product-driven companies (excluding internships)
- Proficiency in backend technologies. Our tech stack includes Python, FastAPI, and Postgres
- Experience designing and scaling distributed systems, APIs, or data processing pipelines
