The opportunity
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it.
What you'll do
Own Multimodal Operations: Lead execution across ocean, air, trucking, and customs brokerage for the GDL office, ensuring service levels, compliance, and efficiency across all modes.
Leverage Local Market Relationships: Maintain and grow relationships with the biggest players in the Mexican logistics landscape — ocean carriers, airlines, trucking companies, and customs brokers — to unlock better rates, capacity, and service reliability.
Drive Customer Success: Ensure outstanding customer experience by maintaining service quality, resolving issues, and building long-term client relationships.
Serve as the Local Site Leader: Act as the face of Flexport in Guadalajara, representing the company with vendors, landlords, and partners, and serving as the go-to leader for the office as a whole.
Build and Scale the Office: Help shape the GDL office's growth — from team structure to ways of working — as headcount and volume increase.
Champion Automation & AI: Identify manual, repetitive work across Mexico operations and drive adoption of automation and AI-powered tooling to eliminate it, working closely with Flexport's global automation initiatives.
What they're looking for
- Manage Office Administration: Own the administrative tasks required to run the office day-to-day, from vendor coordination to office logistics.
- Drive Operational Excellence: Identify and resolve bottlenecks across modes, working cross-functionally with global ops teams to maintain consistent service quality.
- Leadership Experience: 7+ years in a leadership role within freight forwarding, logistics, or supply chain management.
- Operational Expertise: Deep, hands-on experience managing multimodal freight operations in Mexico — ocean, air, trucking, and customs brokerage — with a clear understanding of how each mode works end-to-end.
