Business Process AssociateActive

ChargePoint
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The opportunity

In this individual contributor role, you will manage high-volume transactional workflows including quoting, purchase order validation, billing coordination, and asset transfers across different international time zones (US and EU business hours). Your day-to-day will involve…

What you'll do

  • Prepare accurate and timely quotes for customers in the US and EU regions,: applying appropriate pricing, currency, and regional tax/VAT requirements for spare parts and warranty renewals.

  • Validate customer Purchase Orders (POs) against agreed quotes, ensuring: accuracy in item descriptions, quantities, pricing, and delivery details.

  • Process orders promptly within our systems and coordinate with the Billing: team to guarantee accurate and on-schedule invoicing.

  • Manage end-to-end asset transfer requests for CPaaS (Charging-as-a-Service): and standard assets, ensuring all documentation is legally executed and meets compliance standards.

  • Analyze complex transfer scenarios, including 3rd-party involvements and: unavailable sellers, by applying elevated scrutiny and routing for appropriate approvals.

  • Identify and prevent fraudulent or incomplete asset transfers by rigorously: verifying buyer/seller identities and matching station details to ChargePoint records.

What they're looking for

  • –2 years of experience in order management, operations, customer support, or: a related field (fresh graduates are welcome to apply).
  • Bachelor's degree in any discipline (e.g., B.Com, BBA) or equivalent experience.
  • Excellent written and verbal communication skills in English, with the: ability to articulate clearly in professional emails and cross-functional discussions.
  • Strong attention to detail with a proven ability to spot errors,: inconsistencies, and discrepancies in financial or legal documents.
  • Ability to multitask and effectively prioritize workflows in a fast-paced environment under pressure.
  • Willingness and ability to work night shifts to support US and EU business hours.
  • Basic proficiency in MS Office (Outlook, Excel, Word) and familiarity with: modern productivity tools (Slack, Google Workspace).
  • Prior exposure to order management systems, ERP tools, or CRM platforms such as Salesforce or NetSuite.