Carrier Performance ManagerNew

HelloFresh
Apply now

The opportunity

At HelloFresh, our mission as a global meal kit delivery leader is to make home cooking effortless, enjoyable, and reliable. Customer convenience drives everything we do, which makes on-time, accurate, undamaged, and correctly located deliveries vital to our success.

What you'll do

  • Own 3PL relationships, driving performance, customer experience and cost efficiency.

  • Analyse carrier KPIs, using data and tools such as Databricks, Snowflake,: Tableau and AI to identify improvements.

  • Manage delivery risks and crises to minimise disruption.

  • Lead supplier negotiations, contract management and cost-saving initiatives.

  • Partner with Finance to manage budgets, rebates and claims.

  • Develop data-led solutions to reduce delivery errors and improve customer experience.

What they're looking for

  • Evaluate and onboard new delivery partners based on performance, service and cost.
  • Work cross-functionally on initiatives that improve customer experience and retention.
  • Use NPS and Trustpilot feedback to identify improvement opportunities.
  • Develop courier reporting through AI, BI and automation.