The opportunity
🌍 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our modern Sofia office.
What you'll do
Analyze and process dispute and chargeback claims from both cardholders: (Issuing) and merchants (Acquiring), managing cases end-to-end in line with card scheme regulations via Salesforce.
Handle fraud-related notifications and manage post-chargeback activities —: including representments and pre-arbitration — with the relevant card schemes on both sides of a transaction.
Protect customers and the business by applying the appropriate dispute: processes for each case type, recovering funds and reducing financial exposure across Issuing and Acquiring portfolios.
Keep up to date with AML, fraud prevention, and chargeback industry standards: across both Issuing and Acquiring to ensure ongoing compliance.
Communicate clearly with cardholders and merchants throughout the dispute: resolution process, ensuring a consistent and positive experience regardless of the case type.
Support internal and external partners by responding to information requests: related to ongoing Issuing and Acquiring cases.
What they're looking for
- You have experience working with payment systems, card transaction processes,: or financial operations, with a solid understanding of how payments flow end-to-end — on both the issuing and acquiring side.
- You have strong attention to detail, with the ability to assess dispute cases: carefully and apply the right fraud prevention or detection approach depending on whether the claim originates from a cardholder or a merchant.
- You're familiar with chargeback regulations, card scheme rules (Visa,: Mastercard), or anti-fraud frameworks across Issuing and/or Acquiring — or have a genuine eagerness to build that knowledge quickly across both.
- You're comfortable navigating multiple back-office systems and platforms to: gather information and reach accurate conclusions under time pressure, across different dispute workflows.
