The opportunity
Scale’s Generative AI business unit is experiencing historic growth. As the Community Manager, you will spearhead initiatives connecting hundreds of thousands of expert contributors on our platform.
What you'll do
Create strategies to increase participation and satisfaction, overseeing: external platforms like Reddit and managing our internal Outlier Community
Develop systems to efficiently channel questions, feedback, and disputes: across our platforms and social channels
Lead with vision: Set direction for multi-team areas and inspire clarity and alignment
Organize virtual events to foster connection and monitor community sentiment: in order to proactively mitigate risk and address concerns
Leverage user feedback, insights, and quantitative metrics to drive: improvement in product and operational strategies
Enable the team: Instill ownership, drive cross-team collaboration, and remove structural blockers
What they're looking for
- Collaborate with cross-functional teams including operations, support,: communications, marketing, and legal to maintain alignment and ensure cohesive messaging
- Draft all manner of communications that Scale sends to contributors,: maintaining consistent messaging across the contributor journey
- Bachelor's degree in business, marketing, communications, finance, or a related field
- Minimum five years of experience in communications, marketing operations,: field operations, program management, or project management
