The opportunity
Customer Activation Managers at Ramp strive to deliver value to our customers and revenue for our business by implementing Ramp’s products for newly closed customers. You will have the opportunity to help build, lead, and refine Ramp’s Implementation organization and define the customer strategy that fuels our growth.
What you'll do
Ensure fast, thorough, and complete onboarding of new Ramp customers by: partnering with Commercial Account Managers to educate new customers on Ramp’s functionality and best practices
Work with new customers to deeply understand their current workflow, pain: points, and obstacles to full rollout
Drive revenue for Ramp by ensuring there are no unnecessary delays in the: implementation process and continuing to sell the customer on why implementing Ramp is a high-value initiative
Become an expert in the full range of integration and configuration options for Ramp’s suite of products
Partner closely with the product team to ensure customer feedback is reviewed and prioritized
Balance and own multiple priorities and tasks supporting implementation, follow-up, and proactive outreach
What they're looking for
- Participate in hiring decisions, including interviewing, selection, and onboarding of new team members.
- Develop and maintain policies, procedures, and best practices for: implementation processes and customer onboarding workflows.
