The opportunity
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
What you'll do
Design, launch, and steward the Customer Advisory Board for strategic merchants across Europe.
Build and scale merchant communities and executive engagement programs to: deepen relationships and foster peer collaboration.
Partner cross-functionally to integrate merchant perspectives directly into: internal product decision-making, roadmaps, and commercial strategies.
Drive adoption of community initiatives and embed advocacy throughout the entire customer lifecycle.
Confidently debate and present on European payment trends, card network: rules, and regulatory frameworks (e.g., PSD3, open banking, instant payments).
Represent Adyen in key industry boards, forums, and working groups,: translating complex regulatory developments into actionable insights.
What they're looking for
- Core Industry Knowledge: 5+ years of deep, hands-on domain experience within the payments, acquiring, or merchant fintech ecosystem.
- Regulatory & Market Fluency: Ability to confidently debate and present on European payment trends, card network rules, and regulatory frameworks (e.g., PSD3, open banking, instant payments).
- Proven Public Speaker: Proven track record as a keynote speaker, panelist, or executive moderator at industry conferences and client events (portfolio or speaking samples preferred).
- Merchant Engagement: Proven track record building and scaling Customer Advisory Boards, executive engagement programs, and customer communities for strategic accounts.
- Product & Strategy Impact: Demonstrated ability to shape product strategy, roadmaps, and business decision-making through customer insights and market feedback.
- Ecosystem Influence: Experience representing a company in industry forums and influencing external stakeholders (e.g., regulators, card networks, partners).
- Cross-Functional Leadership: Proven ability to lead strategic initiatives in a global, matrixed organization with strong executive presence.
- Mindset: Strategic, entrepreneurial thinker with exceptional storytelling: abilities and a passion for elevating the customer voice.
