Head of Customer Insights, EuropeActive

Adyen
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The opportunity

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

What you'll do

  • Develop and publish high-impact thought leadership content that showcases: Adyen’s domain expertise and merchant success.

  • Lead executive conference speaking strategy, serving as a key spokesperson at high-profile events.

  • Partner with Marketing, PR, and Communications to amplify Adyen’s brand: through media, analyst relations, and industry channels.

  • Drive event strategy and prioritization to maximize customer and market impact across Europe.

  • Confidently debate and present on European payment trends, card network: rules, and regulatory frameworks (e.g., PSD3, open banking, instant payments).

  • Represent Adyen in key industry boards, forums, and working groups,: translating complex regulatory developments into actionable insights.

What they're looking for

  • Core Industry Knowledge: 5+ years of deep, hands-on domain experience within the payments, acquiring, or merchant fintech ecosystem.
  • Regulatory & Market Fluency: Ability to confidently debate and present on European payment trends, card network rules, and regulatory frameworks (e.g., PSD3, open banking, instant payments).
  • Proven Public Speaker: Proven track record as a keynote speaker, panelist, or executive moderator at industry conferences and client events (portfolio or speaking samples preferred).
  • Customer Research & Insights: Demonstrated ability to shape product strategy, roadmaps, and business decision-making through customer insights and market feedback.
  • Executive Presence: Proven track record building and scaling Customer Advisory Boards, engaging enterprise accounts, and influencing C-suite stakeholders.
  • Ecosystem Influence: Experience representing a company in industry forums and influencing external stakeholders (e.g., regulators, card networks, partners).
  • Cross-Functional Leadership: Proven ability to lead strategic initiatives in a global, matrixed organization.
  • Mindset: Strategic, entrepreneurial thinker with exceptional storytelling: abilities and a passion for elevating the customer voice.