Customer Success & Enterprise Support Lead, APACActive$140K–$165K

Perplexity
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Hybrid · TokyoCustomer Support

The opportunity

Perplexity is an AI-powered answer engine used to solve billions of queries every month. We build accurate, trustworthy AI that powers decision-making for curious people and organizations worldwide.

What they're looking for

  • Engage cross-functionally with Product, Engineering, Localization, Sales, and: Marketing to drive projects and influence decisions that enable delivery of your customer strategy.
  • Work directly with enterprise customers via tickets, Slack, and calls to: diagnose and resolve the most complex technical and product questions — the "last line of defense" before Product and Engineering step in.
  • Own end-to-end troubleshooting: reproduce issues, isolate root causes, collaborate with engineers, and communicate clear, low-jargon explanations in Japanese and English.
  • Anticipate customer issues, orchestrate timely resolutions, and act as the: regional escalation point for complex problems.