The opportunity
Customers are no longer asking whether AI works—they’re asking what it will change about how they operate. As an AI Success Architect, you’ll help enterprise customers answer that question and turn Asana’s AI capabilities into measurable business results.
What you'll do
Serve as the trusted advisor and point of accountability for a portfolio of: enterprise accounts across the customer lifecycle.
Build joint success plans that connect strategic customer goals to measurable: results, leading business reviews focused on outcomes and value rather than just usage.
Diagnose customer workflows and map them to Asana’s AI capabilities (AI: Studio, AI Teammates, and integrations built on the Model Context Protocol, or MCP) to replace manual effort and accelerate decision-making.
Assess how customers structure their work in Asana, guiding them to establish: habits and governance that supply AI models with rich, consistent context.
Lead change management and enablement programs that build internal champions: and ensure long-term, sustained adoption.
Track AI consumption and adoption against clear baselines and 30/60/90-day: benchmarks, translating usage data into a compelling business story.
What they're looking for
- Identify expansion readiness for new AI use cases, products, or broader: deployments, initiating conversations and partnering with the account team once validated.
- Monitor account health, engagement, and sentiment to proactively mitigate risks well ahead of renewals.
- Partner cross-functionally with Solutions Engineering, Professional Services,: and Sales, while sharing structured customer insights with Product and Customer Success leadership.
- Demonstrates curiosity about AI tools and emerging technologies, with a: willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.
