The opportunity
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
What you'll do
Own client renewals, retention and net retention targets for your customers
Be your customers’ main point of contact and trusted advisor at Braze
Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment
Drive feature adoption by building a shared Success Plan with your customers,: providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
Drive customer advocacy by building strong customer relationships and: creating mutual value for your customers and Braze
Proactively analyze your customer product usage to identify opportunities and risks to account health
What they're looking for
- Maintain ongoing regular contact with your customers via ad-hoc: communications, regular check-ins, events, and Executive Business Reviews.
- Advocate for your customers, soliciting and synthesizing customer product: feedback to contribute to product development
- Provide continuing education for customers to maximize product usage,: identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze.
- In addition to being a dedicated contact for strategy, product training: inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly
