The opportunity
Crusoe is on a mission to accelerate the abundance of energy and intelligence . As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads.
What you'll do
Build and maintain strong customer relationships, understanding their: business needs and technical requirements as they deploy inference workloads.
Provide technical guidance to customers implementing and optimizing our: cloud-based AI and ML solutions, including Kubernetes, model deployment, autoscaling, and observability.
Conduct regular reviews and report on customer progress against key: performance indicators, monitoring adoption, inference consumption, latency, and uptime to surface growth opportunities and risks.
Coordinate with Product, Engineering, CS, and Solutions teams to surface: customer challenges and advocate for customer needs on inference platforms and AI services.
Deliver training sessions and workshops to customers on the use and benefits of our products and services.
Address and resolve customer concerns, supporting customers during: escalations and service incidents and escalating complex issues as needed.
What they're looking for
- Bachelor's degree in Business, Engineering, or a related field.
- + years of experience supporting enterprise cloud, AI, machine learning,: developer platform, or infrastructure customers in a customer success, technical account management, or similar role.
- Solid technical foundation in cloud computing platforms, AI, and ML: technologies, with the ability to communicate complex concepts in simple terms.
- Working understanding of inference workloads, model serving architectures,: Kubernetes, containers, APIs, and GPU infrastructure.
