Customer Success Manager, Public Sector & DefenceNew$150K–$215K

The opportunity

Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems.

What you'll do

  • Own the success, adoption, and growth of Cohere's Canadian public sector and: defence customers, ensuring they realize maximum value from our AI solutions

  • Build deep, trusted relationships with senior government stakeholders,: including Deputy Ministers, CIOs, ADMs, digital transformation leads, and departmental executives

  • Develop comprehensive success plans tailored to each organization's mission,: digital strategy, budget cycles, and unique constraints

  • Serve as the primary point of contact and executive sponsor for your: accounts, managing escalations and ensuring customer satisfaction

  • Define and track success metrics aligned with public sector priorities: citizen satisfaction, service delivery improvements, cost savings, operational efficiency, accessibility outcomes

  • Guide customers through the full lifecycle of AI adoption—from use case: identification and pilot design through production deployment and scaling

What they're looking for

  • Lead secure AI implementation projects in complex government environments,: including air-gapped systems, Protected B/C environments, and on-premises deployments
  • Navigate the unique challenges of public sector AI adoption: legacy system integration, data sensitivity, lengthy approval processes, and risk-averse organizational cultures
  • Create and execute change management strategies to drive user adoption and: value realization across diverse government workforces
  • Conduct regular executive business reviews with senior stakeholders,: demonstrating ROI, impact, and strategic value