The opportunity
HubSpot is a leading customer relationship management (CRM) platform for scaling companies. Tens of thousands of customers all over the world use our marketing, sales, and customer success software to grow their businesses.
What you'll do
Primary ownership and accountability for ensuring customer growth, delight,: and retention for complex customers who require higher-touch service.
Build and foster relationships with key decision makers and stakeholders across multiple customer teams
Engage customers in strategy conversations, to derive maximum value from their investment in HubSpot
Define what success means for your customers and produce detailed plans: outlining roadmap to achieve success and share in accountability of their success
Monitor customer health and create risk mitigation plans and Identify and: develop new opportunities for expanding customer's usage of new products
Collaborate with other HubSpot teams, and executive leadership, to ensure: adoption and successful customer renewals
What they're looking for
- Resolve customer inquiries by aligning customers with the right resources
- Be accountable for the retention of your customers along with providing: forecasting insights to our Contract Management team around upcoming renewals
- Continuously improve your own skills by leveraging AI, data, and Success: Excellence Metrics to consult at scale.
- Embody HubSpot’s Culture Commitments by solving for the customer, being bold: and learning fast, and aligning, adapting, and going forward together.
