The opportunity
Stripe’s Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal. Few roles provide such…
What you'll do
Lead the post-sale engagement, retention, and growth of your customers,: partnering closely with the Account Executive
Support expansion of your accounts: identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team
Build and foster relationships with senior executives in business, product,: engineering, finance, and IT in partnership with the Account Executive and team
Evangelize Stripe customer success stories and customer success systems and processes
Articulate and drive customer use cases, customer value and expansion while: maintaining trusted customer advisor status
Serve as a trusted payments and commerce advisor to the customer and educate: them on the use and benefits of our products and our industry
What they're looking for
- + years of experience in a client-facing role ideally customer success,: managing relationships with large, global, and complex organizations, preferably working with a technical product
- Strong analytical skills and operating rigor
- Strong executive presence and presentation skills, particularly for in-person: meetings with multiple stakeholders
- History of success as a consultant, pre-sales, technical account management, or equivalent
- Experience building comprehensive account plans
- Proven track record of achieving targets and goals, preferably in a sales setting
- Track record of managing large, complex projects and/or programs
- Experience handling difficult customers or situations and can demonstrate resolutions
