The opportunity
Join Anthropic's Customer Success team in a high-visibility & high-impact role driving AI adoption for one of our largest accounts in the Tech segment. As a dedicated Enterprise Customer Success Manager you’ll be their strategic partner and trusted advisor helping them harness…
What you'll do
Build trusting, strategic relationships with key customer decision makers in: complex, matrixed organizations; understand their business and objectives and identify opportunities for optimization and expansion
Become an expert in Anthropic's products across API, Claude Code and Cowork,: understanding the technical nuances and best practices for each to guide customers to the right solutions
Own the customer operations across their lifecycle, maintaining a structured: operational assessment of the account (customer readiness, operational health, strategic alignment, enablement strategy, adoption intelligence) that grounds comprehensive account and success plans and Quarterly Business Reviews
Identify potential use cases and lines of business not currently onboarded,: partnering with customers and Sales/Product to discover new applications for Claude across different departments, teams, and workflows
Develop and execute change management strategies to drive end-user adoption: and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement
Leverage your deep knowledge of the customer to proactively drive consumption: planning and the value story behind it, developing credible ROI hypotheses, and quantifying outcomes that build the case for continued and expanded investment
What they're looking for
- Ruthlessly prioritize across the account's many business units and: workstreams, building programmatic, repeatable motions
- + years of experience in Customer Success, Technical Account Management,: Solutions Engineering, and/or Strategy Consulting
- Experience working with F10 companies at the exec level: ideally including established tech companies – you understand what it mans to lead organization-wide change or adoption programs (multiple functions, thousands of users) for a product that required C-suite sponsorship
- Technical fluency with ability to understand and articulate AI/ML concepts,: the software development lifecycle (SDLC), and implementation patterns across a set of diverse stakeholders—from end users to executives