Customer Support Specialist ll- Monterrey- TMPosted today$37K–$102K
The opportunity
This role reports directly to the Associate Manager and focuses on supporting daily transportation operations, covering accurate planning, shipment execution, tracking, and documentation management through to final delivery. Key responsibilities include maintaining proactive…
What you'll do
Monitor shipments and perform daily track-and-trace activities to ensure: shipment visibility and on-time performance.
Maintain accurate load status and shipment milestones within the TMS.
Perform planning activities and ensure all orders are scheduled within required timelines.
Review and resolve system exceptions, error corrections, and operational discrepancies.
Coordinate with carriers to obtain shipment updates, documentation, and proof of delivery.
Monitor customs status and cross-border shipment activities.
What they're looking for
- Manage invoice follow-up and document collection processes.
- Participate in operational review meetings, customer calls, and performance discussions.
- Analyze shipment trends and identify operational risks that could impact service levels.
- Escalate service failures, capacity concerns, and operational issues to leadership when required.
