The opportunity
SumUp is on a mission to empower small businesses worldwide with simple and affordable tools. Today, more than 4 million businesses across 37 markets rely on SumUp to manage payments, finances, and customer relationships.
What you'll do
Design and maintain operational KPIs and dashboards across Non-Payments: products (Business Account, subscriptions/collections, and electronic invoicing/DTE), ensuring clear visibility of product health across Chile, Peru, Colombia, and Mexico
Define minimum operational standards (SLOs, SLAs, error thresholds) together: with product owners, track performance against them, and coordinate corrective actions when deviations arise
Own key operational routines such as reconciliations, exception handling, and: periodic checks, while supporting the design of new processes that improve reliability and merchant experience
Act as the operational point of contact for external providers, using data: and clear metrics to raise incidents, negotiate fixes, and prioritise improvements
Partner with Product, Engineering, Enablement, Finance, and Support teams to: deliver data-driven insights, align on improvement roadmaps, and identify opportunities for automation and better monitoring across Non-Payments products
