The opportunity
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
What you'll do
Lead with strategy, develop exceptional teams, and shape how Affirm grows and: strengthens long-term merchant partnerships.
Set the vision and strategy for Account Management across a portfolio of: large, complex merchant partners, aligning team priorities to company and commercial goals
Lead and develop a high-performing organization through team members, driving: accountability, strategic alignment, and scalable execution across the portfolio
Drive portfolio performance across retention, growth, product adoption,: operational health, and long-term partnership value
Navigate complex and ambiguous business challenges, balancing merchant needs,: operational realities, and Affirm’s long-term strategic priorities
Build trusted relationships with executive stakeholders at strategic: merchants and serve as a senior strategic partner on complex decisions, escalations, portfolio prioritization, and operational execution
What they're looking for
- Influence broader commercial strategy and organizational priorities through: insights gathered from strategic merchant partnerships, portfolio trends, and market dynamics
- Establish scalable operating models, business rhythms, and performance: frameworks that improve organizational effectiveness and customer experience
- Partner cross-functionally with Product, Sales, Marketing, Analytics, Risk,: Finance, and Operations leaders to deliver merchant and business outcomes at scale
- You bring deep commercial leadership experience, strong people leadership: skills, and the ability to influence outcomes across teams and organizations.
