The opportunity
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation.
What you'll do
Translate GitLab’s customer-outcomes strategy into a clear EMEA plan for CSMA and CSE.
Define the regional engagement model, coverage strategy, segmentation,: capacity model, and operating rhythm across dedicated, pooled, and scaled motions.
Establish a single view of the customer journey, from onboarding and: implementation through adoption, optimization, expansion, and renewal.
Ensure the organization consistently connects GitLab adoption to: customer-defined business outcomes—not activity, features, or meetings alone.
Represent EMEA customer needs and patterns in global Customer Success strategy and planning.
Build strong alignment between CSMA relationship leadership and CSE technical: expertise, with clear roles, handoffs, decision rights, and escalation paths.
What they're looking for
- Ensure every appropriate customer has a current success plan with measurable: outcomes, milestones, owners, risks, and next actions.
- Create a consistent approach to adoption architecture, use-case progression,: technical enablement, and value realization.
- Develop scalable programs—such as webinars, hands-on labs, office hours,: adoption plays, and executive engagements—that increase customer reach and impact.
- Partner with Professional Services to create continuity from implementation: through adoption, including high-quality handoffs and clear ownership after delivery.
