The opportunity
We are seeking an experienced and results-oriented leader responsible for our UKI Customer Success team. In this role, you will manage managers and foster the growth and success of both our customers and team members.
What you'll do
Bachelor's degree, technical degree preferred
+ years people management experience
+ years relevant experience and subject matter expertise in Customer Success,: Account Management, Client Services, or similar customer-facing roles
+ years experience working within or supporting large enterprises
Experience leading leaders
A passion for hiring, developing and retaining a team of managers; your team’s success is your top priority
What they're looking for
- Experience setting org/geo-wide direction for customer success programs and: allocating resources to drive operations in alignment with the strategy
- Track record of leading fast-growing teams and using data to drive: initiatives and inform decision-making processes that impact long-term company operations and success
- Experience as a CS leader managing executive level internal and external: stakeholder relationships; includes collaborating with, and influencing cross-functional executive stakeholders (Sales, Marketing, Support, Product, etc.) on strategic GTM and company-wide initiatives
- Demonstrates ability to communicate a compelling vision and motivating a team: to deliver excellent results in a fast paced environment
