The opportunity
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements.
What you'll do
Own the enablement KPI framework (ramp time, quota/goal attainment, win rate,: pipeline conversion, multi-product adoption) and partner with GTM, Product, and Marketing leaders to build a shared roadmap and prioritize investment against the highest-leverage gaps.
Design and deliver enablement across the full customer lifecycle: outbound/inbound pipeline generation (BDR/SDR), AE selling, account management/expansion, and post-sale onboarding, adoption, retention, and expansion — including certification and manager-led coaching.
Build and maintain playbooks, prospecting/qualification frameworks,: battlecards, objection-handling guides, and talk tracks that extend the Klaviyo Sales Methodology, and ensure consistent value messaging from first engagement through renewal.
Lead planning and execution of product launches, developing launch plans, GTM: enablement materials, and training to drive adoption and revenue.
Own end-to-end program management of Field Kickoff: timeline, workstreams, logistics, executive alignment, messaging, and content — as the connective tissue across Sales, Marketing, Product, and CS.
Own the global enablement tech stack (content/knowledge management,: conversation intelligence, LMS) and the standards for its use.
What they're looking for
- Lead evaluation and adoption of AI-driven tools for coaching, content: delivery, deal inspection, and productivity, with a clear point of view on where AI helps versus adds noise.
- Build reinforcement and manager-coaching systems that make new behaviors: stick, rather than deliver one-time training.
- Partner with Marketing, Sales, Partner, and CS Ops to streamline GTM: processes and co-develop frameworks for pipeline management and forecasting accuracy.
- Drive training, certification, and manager reinforcement so standard: processes (Sales Process, Customer Engagement Process, core systems) get embedded in daily behavior, not just documented — building a consistent operating standard that scales with headcount, segments, and geography.
