The opportunity
Chime is hiring a Director of Lifecycle Marketing Operations to build and run the operational engine behind everything we send to members: campaign execution, channel health and deliverability, the automation and platform layer, and the governance that keeps it all safe and high…
What you'll do
Own the Messaging Operations engine and set its operational strategy across: campaign execution, channel health, deliverability, automation, and the platform layer — and own the metrics that say whether it's working: throughput, quality, speed to launch, deliverability, and channel health.
Own the operational process end to end, from intake to launch: build, QA, deployment, and the standards that keep quality and speed high as volume grows.
Drive the automation and AI-agent roadmap, taking the team from manual: execution to supervising and governing automated workflows, and fold what you learn from experimentation into the wider Lifecycle roadmap.
Own governance for everything that ships: channel standards, deliverability and compliance, and the QA model for automated and agent-driven sending, in a regulated environment where safe sending is non-negotiable.
Own channel excellence across email, push, in-app, and SMS: health, analytics, opt-in/opt-out, and deliverability. Set the benchmarks the operation runs on, connect them to the business metrics leaders care about, and scout and pilot new channels before we need them.
Build and lead a growing, increasingly technical team through an execution: lead plus channel and platform specialists: set the structure, proactively source talent for your team and across Chime, set clear expectations, and give the team the context and room to own outcomes.
What they're looking for
- Act as Lifecycle's primary stakeholder to MarTech on how we use the platform: and what gets built on top of it, partner with Growth Engineering on the build, and work with the lifecycle strategy leads to turn their plans into live messaging.
- + years in marketing or CRM operations, lifecycle execution, or martech,: including 3+ years leading teams — with experience developing leads or managers, not only individual contributors.
- Deep expertise with engagement and CRM platforms (Braze or similar): campaign operations, journey architecture, automation, and the technical layer underneath.
- A strong track record in governance: setting and enforcing channel, deliverability, and compliance standards, and building the QA that keeps a high-volume operation safe.
