The opportunity
MongoDB is hiring a Director of Customer Marketing & Advocacy to showcase our customers and support one of our strongest growth levers. This is a build-and-influence role: you will scale customer marketing into a strategic growth function impacting market share, mindshare and…
What you'll do
Make the customer voice the heart of our brand. Partner with Brand Marketing: & Creative to make customer outcomes a foundational part of MongoDB's brand narrative and campaigns, building awareness and mindshare and shaping how the market sees us
Lead customer storytelling and content. Set the editorial bar for case: studies, video, and executive point-of-view content, and make sure those stories feed brand, social media, communications, events, and demand programs
Bring customers to every stage. Partner with Strategic Events to make: customers central to flagship events such as MongoDB.local, plus keynotes, webinars, and brand activations, recruiting and preparing customer speakers who bring our story to life
Earn credibility beyond our own channels. Work with Communications to connect: customers with the press, analysts, and industry influencers who shape enterprise and developer opinion, so credible third-party voices carry our story further than we can alone
Redefine what customer marketing can be, and set the bar. Set the charter,: operating model, and multi-year roadmap for a function that unifies storytelling, advocacy, executive engagement, and influencer relationships into one system, and build a program that peers benchmark themselves against
Build an AI-enabled engine that scales. Use automation and AI to find, match,: and activate customer voice across channels, from story intake and customer matching to content tagging and performance reporting. Replace ad hoc, one-off requests with clear standards, shared ownership across teams, defined dependencies, and accountability for results
What they're looking for
- Experience marketing to both large enterprises and startups, and to technical: buyers or developers as well as executive decision makers
- Experience with AI-enabled advocacy or customer evidence platforms
- Experience supporting executive communications, keynote development, or large-scale customer events
- Experience supplying customer proof for earnings, investor, or analyst materials at a public company
- A recognized presence in the customer marketing community, such as conference: speaking, advisory boards, industry awards, published thought leadership, or teaching
