Engagement ManagerNew

The Engagement Manager assures customer success by driving customer satisfaction throughout the customer success & services life-cycle for our customers, from orchestrating the engagement to successful delivery and beyond.

What you'll do

• Demonstrate a passion for the job and lead by example by putting Databricks: and our customers first to achieve the sales and delivery mission

• Collaborate with the sales counterpart and engage early in the sales process: to seek to understand our customers' needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions

• Identify opportunities for new services by understanding and addressing: potential new use cases and the ability to articulate the business value in the upsell, or extension of services

• Performs as the Engagement Manager in the assigned area with full: accountability for meeting/exceeding Professional Services and Training bookings and revenue targets

• Ability to articulate relevant customer success stories, services offerings,: and metrics that demonstrate value to the customer

• Consult with clients to understand and analyze engagement scope,: requirements, time, cost and benefits. Responsible for estimating, scoping and developing the statement of work documents as necessary

What they're looking for

• Drive resolution of delivery challenges, address resource contentions, scoping issues and manage expectations
• Strong fundamental knowledge around end-to-end data systems Implementation: from both the technology, operations, and security/governance lenses. Production-level implementation experience as an engineer or as a project manager is preferred
• Proven experience in the following
• Selling services offerings at either implementation, advisory, education, and change management capacity.