The opportunity
As an Enterprise Customer Success Manager, you will be responsible for driving the healthy adoption and positive experience of some of Datadog’s largest and most strategic customers.
What you'll do
Partner with Sales and Technical Solutions to proactively drive adoption from onboarding through to maturity.
Own and project manage the on-boarding process for new customers.
Discover, own and manage the customer’s success plan.
Ensure consistent alignment with decision makers on the impact of their investment in Datadog.
Proactively build and maintain targeted relationships with people of influence throughout the customer base.
Collaborate cross-functionally with internal Datadog teams (sales, support,: enablement, product, finance, and legal).
What they're looking for
- Monitor and analyze usage trends to uncover potential renewal opportunities and risks.
- Act as the primary owner of customer adoption and health.
- With demonstrated understanding of observability and security platforms,: align customers technical and business objectives to our platform offerings
- + years in a Customer Success or Account Management role in B2B SaaS.
