The opportunity
The OpenAI Robotics team is focused on unlocking general-purpose robotics and pushing towards AGI-level intelligence in dynamic, real-world settings. Working across the entire model stack, we integrate cutting-edge hardware and software to explore a broad range of robotic form factors.
What you'll do
Serve as an engineering owner for keeping a fleet of robotic workcells online in daily operation.
Diagnose, fix, mitigate, or escalate issues spanning mechanics, electronics,: controls, software interfaces, logs, and configuration.
Partner closely with technicians, operators, and engineering teams to improve: scalable fleet support processes.
Build or spec lightweight hardware and software tools that improve: monitoring, diagnostics, recovery, and handoffs.
Create documentation, SOPs, and diagnostic playbooks that turn engineering: insight into repeatable floor practice.
Bring up and support prototype systems, then help transition them into scalable operations as they mature.
What they're looking for
- Manage, triage, and respond to inbound tickets while maintaining clear issue: history, ownership, and escalation paths.
- Write lightweight analysis scripts to identify fleet trends, recurring: failures, and opportunities to improve reliability.
- Provide concise failure reports and operational feedback that help engineering teams improve system design.
- Have 5+ years of experience supporting electromechanical, robotic,: automation, or human-in-the-loop systems in production, R&D, lab, field, or operational environments.
