The opportunity
Forward Deployed Engineers at Sentry help our largest customers get real value from Sentry, from integrating the SDK to making sure the right alerts and issues reach the right people at the right time. This role is a Senior Solutions Engineer who goes further: you'll help us build Sentry's forward deployed motion.
What you'll do
Developers can quickly find and resolve slowdowns and errors in their applications.
Customers get to value faster, and the lessons from each deployment make the product better for everyone.
Turn customer goals into a plan. Understand customers' pain points and: objectives, then act as their trusted advisor, translating them into implementation plans, workshops, and best practices that show clear business value.
Get Sentry set up, in the code. With the customer's permission, work in their: codebase like a member of their engineering team, delivering the pull requests that fully set up Sentry so data is flowing from day one.
Instrument what matters most. Add custom telemetry for a customer's most: critical user journeys and build the dashboards and alerts that go with it.
Lead migrations. Move customers off their existing observability tools by: setting up their Sentry organization and delivering PRs that introduce Sentry and remove the old solution.
What they're looking for
- + years of experience, with some mixture being Software Engineering and Solutions Engineering/Implementation
- Hands-on experience working with programming languages and frameworks: including JavaScript, Python, Node.js, Java, PHP, .NET, Ruby, React, React Native, Mobile Native (iOS and/or Android), etc
- Excellent communication and presentation skills, with credibility in front of: engineers and engineering leaders
- Problem solver, knowledgable, and can-doer
- Bonus: experience with observability, APM, or error monitoring tools,: including migrating customers from another vendor, or helping build a forward deployed or customer engineering function
