The opportunity
At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence.
What you'll do
Lead, coach, and develop a team of Operations Associates through regular: 1:1s, performance conversations, and structured goal-setting aligned with organizational priorities
Monitor and report on team performance against KPIs, managing capacity,: scheduling, and workload distribution across queues and channels
Dedicate approximately 40% of your time to core casework, including handling: complex, high-risk escalations and conducting quality reviews
Serve as a subject matter expert in Risk and Fraud Operations, guiding: thorough investigations to protect Stripe's business, brand, and mission
Lead root cause analyses on complex operational challenges, leveraging data: to identify trends, surface gaps, and drive actionable improvements
Develop sustainable solutions to systemic issues and present data-backed recommendations to leadership
What they're looking for
- Build and maintain strong cross-functional relationships across the Risk: vertical, representing your team's priorities in strategic forums
- Support recruitment, hiring, and onboarding initiatives while fostering an: inclusive, high-performing team culture
- Advocate for meaningful product and process improvements that deliver lasting operational impact
- Champion company-building initiatives, mentor future leaders, and: consistently model Stripe's core principles in all decision-making