The opportunity
The Complex Tax Operations team supports the TaxJar product and broader Tax Operations and Delivery teams by increasing operational effectiveness. The team resolves complex operational issues and escalations while helping the organization to support new capabilities before they scale.
What you'll do
Own high-risk, cross-functional escalations that do not have a clear playbook
Drive accountability through metrics, project tracking, and operational reporting
Investigate recurring issues and identify root causes
Partner cross-functionally to remove blockers and prevent repeat failures
Serve as an escalation partner for issues requiring leadership visibility,: root cause thinking, or coordinated resolution
Support operational readiness and respond quickly to external changes impacting the organization
What they're looking for
- Clear communicator: You translate complex research into insights that drive decisions
- Collaborative partner: You work effectively with operations teams, product, and leadership
- Systems thinker: You see how operational pieces connect and look for leverage points for improvement
- Builder mindset: You don't just answer questions—you build infrastructure so teams can answer their own
- + years of relevant indirect filing experience in VAT and/or GST/HST
- Deep knowledge of global indirect tax issues and solutions in the technology industry
- Proven ability to investigate complex issues and drive them to resolution
- Ability to manage multiple priorities with urgency and accuracy