Fraud Operations Manager (Mandarin-speaking)Active

Stripe
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The opportunity

The Fraud Operations team works to identify, investigate, and resolve fraudulent activity before it impacts Stripe’s business or users. From merchant fraud to card testing and account takeover, our goal is to build a scalable, highly accurate organization of investigators to mitigate risk to Stripe and our users.

What you'll do

  • Inspire, motivate, and develop a high performing fraud investigations team,: fostering a collaborative and results-oriented environment.

  • Establish clear goals, provide coaching and feedback, and support the professional growth of team members.

  • Set a strategic vision for the team and build the path to execute it in both the short and long-term.

  • Proactively evolve the organization’s strategy to scale operations and address day-to-day challenges.

  • Collaborate with and influence risk leadership and cross-functional: stakeholders to identify the highest ROI investments for user experience, process improvement, and risk mitigation.

  • Maintain oversight of operational vendor performance related to risk.

What they're looking for

  • Business-level proficiency in Mandarin (written and spoken) is required, as: this role involves communications with our users in the Greater China region.
  • + years of experience in fraud/risk or management roles, including at least: 2+ years of directly leading and developing high-performing teams.
  • Strong strategic thinking and problem-solving skills, with the ability to: translate complex challenges into actionable solutions.
  • Excellent communication and stakeholder management skills, with the ability: to influence and collaborate across functions.
  • Passion for delivering a user-centric experience while effectively managing risk.
  • Expertise in fraud and risk management including data analysis, root cause: analysis, and process improvement. Experience analyzing data and creating dashboards and visualizations.
  • Strong proficiency sourcing and analyzing data using SQL.
  • Experience working closely with engineering teams to develop and enhance investigative tools and treatments.