The opportunity
As our Global Head of Professional Services, you'll own the strategy, performance, and evolution of Ashby's global Professional Services organization, spanning Implementation, Integrations Consulting, Build Services, and emerging technical and advisory services.
What you'll do
Own the vision and strategy for Professional Services, positioning the: function as a competitive advantage for Ashby as we continue scaling upmarket.
Evolve our services offerings to address increasingly complex customer needs,: including Enterprise implementation, technical consulting, integration services, hands on build services, and change management.
Further differentiate our High Touch and Strategic implementation motions,: balancing scalable, repeatable delivery with the tailored expertise Enterprise customers expect.
Lead and scale a multidisciplinary, global organization of implementation: leaders, technical consultants, and emerging services specialists.
Hire, coach, and develop exceptional directors, managers, and individual: contributors, maintaining a consistently high bar for talent, technical expertise, and customer outcomes.
Foster a culture of ownership, intellectual curiosity, continuous improvement, and end-to-end accountability.
What they're looking for
- Maintain a strong understanding of the team's work, from the intricacies of: complex Enterprise implementations to the operational systems supporting delivery.
- Establish clear standards for implementation quality, project governance,: change management, and customer readiness across segments.
- Develop a scalable approach to managing complex Enterprise engagements,: including executive stakeholder alignment, technical dependencies, project risks, and escalations.
- Define and inspect the metrics that matter, including implementation quality,: time-to-go-live, scope adherence, customer sentiment, and successful handoffs among Sales <> Implementation <> Customer Success.
