The opportunity
Pendo's Applied AI team turns AI infrastructure into real business outcomes across Sales, Marketing, and Customer Engineering. AI here isn't a feature we bolt on — it's how we scale GTM capability across the company.
What you'll do
Own AI solutions end-to-end: problem definition, prompt design, production deployment, monitoring, and iteration — you ship, you watch, you improve.
Build and manage GTM workflow automations that reduce manual work across: Sales, Marketing, and Customer Engineering systems, including Slackbots and other integrations.
Partner directly with GTM stakeholders to surface high-value problems,: validate solutions, drive adoption, and set honest expectations about AI capabilities and limitations.
Develop and maintain prompt management practices that make AI outputs: reliable, auditable, and improvable over time — treat prompts as production code, not experiments.
Work with the Data Platform and Systems teams to identify foundational: tooling gaps and contribute clear, actionable requirements based on what you encounter in production.
Share reusable AI workflow patterns and tool findings with the broader team —: your impact should extend beyond your own projects.
What they're looking for
- –5 years of experience in software engineering, solutions engineering, or: applied AI with a strong track record of shipping production systems.
- Hands-on experience building LLM-powered applications, including prompt: engineering, output validation, and iterative improvement in a live environment.
- Strong judgment about when AI is the right tool: and the willingness to push back clearly when it isn't.
- Ability to work directly with non-technical business stakeholders to define: problems, validate solutions, and drive adoption without hand-holding.
