The opportunity
Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
What you'll do
Deployment strategy and approached. Bringing the best ways to deploy Claude: to our customers through partners: which deployment approaches we back, which partners we build them with, and how both change as the models and the use cases move.
Field delivery. A global organisation across the Americas and international: markets, which you hire, lead and grow. Our own people, in region, alongside the partner's team on live engagements: they run the delivery cadence, hold the work to date and quality, and are the first to know when something is going wrong. Most of the team sits here, and it is accountable for deployments landing on time and on track, to a high quality bar, with high customer satisfaction and impact the customer can see in their own business, against the customer's own deployment plan rather than a partner work order.
Delivery assurance. The standard a Claude deployment is held to, how it is: inspected on live engagements, and how a shortfall gets back to the partner as root cause rather than as a complaint. Where a partner's own delivery practice meets that standard, you approve them to carry the work and you assure the result.
Partner success. The partner's own capability to deliver. One person is the: point of contact across everything a partner is building, and the method is built with partners rather than handed to them: the patterns that worked on real engagements, turned into something the next partner can run, and the centres of excellence inside our largest partners that let their own engineers deliver to our standard.
Partner health and escalation. An honest read on how every partner is really: performing, held apart from the teams that own the commercial relationship so the score can be trusted. A falling score starts an escalation, and it is how we decide what a partner is ready to take on next.
Working with the account team. Account executives, the partner account and: success teams, and the partner's own delivery leadership, so that a deployment has one plan and one set of owners rather than three.
What they're looking for
- The relationships. Delivery leadership at our largest partners, technology: and business leadership at their clients, and Applied AI, Customer Success, Sales, Product and Engineering inside Anthropic. Most of what you need you will not control, so this role is carried by trust rather than reporting lines.
- The bench. Delivery capability in markets that do not yet have any, built: with partners who have not done this work before.
- Have 15+ years in technical delivery, professional services or solutions: leadership, including several years leading leaders.
- Have built a delivery organisation rather than inherited one, and have: executed through a period when its volume changed by an order of magnitude.
