The opportunity
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Site Operations team powers the physical side of our marketplace through HOP (our rapid grocery delivery service) and Editions (our network of delivery-only kitchens).
What you'll do
Lead your respective team, working closely with the site management to: achieve all company objectives and goals. This will require an ability to effectively prioritise tasks and activities on shift whilst retaining the ability to get stuck in!
Supervise that all orders are picked efficiently and accurately meeting time: targets. This includes overseeing the adherence to packaging SLAs and quality assurance of each order to maximise customer satisfaction.
Supervise compliance with company standard operating procedures (SOPs): through robust supervision and impactful coaching.
Communicate professionally and effectively with our Deliveroo riders.
Effectively operate and oversee the dispatch order, ensuring the accurate: handling of orders to riders and minimising mistakes.
Ensure all deliveries are handled in line with company expectations and: policies, driving adherence to temperature regulations whilst ensuring stock is replenished in an efficient and organised way. Maintain inventory accuracy and stock rotation accordingly. Complete the claims process daily where appropriate.
What they're looking for
- Complete stock counts as per company policy with a keen eye for inventory management.
- Work collaboratively with Site Management teams with the ability to: communicate professionally and openly with other stakeholders.
- Drive strong standards within your site, adhering to merchandising and space: management principles in addition to delivering a clean, tidy, organised site environment.
- Maintain good relations to uphold Deliveroo’s positive reputation with all: external parties. E.g. neighbours, landlords, contractors etc.
