IT Support Engineer - Enterprise AIActive

HelloFresh
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Remote · Manila, Manila, PhilippinesCustomer Support

The opportunity

The Role At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence.

What they're looking for

  • Support onboarding of new Claude and Gemini users, and participate in AI: rollouts and pilot programmes; surface ticket trends to the Enablement Lead.
  • –4 years in IT support or a technical helpdesk role.
  • Working familiarity with at least two of: Claude, Gemini, Rovo, or Slack AI — at a user or support level.
  • Comfortable explaining tokens, connectors, and data policies to non-technical users.