The opportunity
We're standing up a dedicated executive support function within IT, and we're hiring the IT Support Engineer who will build it. IT Support is the front door for every employee technology need at Anthropic, and this role creates its most visible lane: white-glove support for our…
What you'll do
Stand up the executive support intake channels and run it: monitor, respond, and follow through on every request from executives, ABPs, and board members
Define the white-glove service model for discretion-sensitive asks and: deliver to it, holding confidentiality under pressure
Design the board-meeting AV support playbook with the AV pod, and provide AV: support for executive rooms and board meetings, from setup and pre-checks through live triage
Create exec-support runbooks and SLAs that keep the service consistent as it grows
Build trusted relationships with ABPs and executive staff, and establish: clear intake paths so leadership knows exactly where to go
Handle ABP escalations and exec-urgent issues calmly, and route into: specialist lanes or IT Engineering pods when a request needs them
What they're looking for
- Establish the board member device, account, and access setup process with our Onboarding lane
- Work the shared ticket queue with the SF Core team: walk-ups, desk-side help, hardware swaps, it-assist overflow, and AV T1 triage
- Participate in the Core on-call rotation and contribute to the knowledge base and runbooks
- Maintain a regular on-site presence in San Francisco
